Privacy and Security

The website houseofbio.in is operated by M K Exports, a proprietorship firm situated in Mumbai, India. This privacy policy pertains to the the manner in which we collect, use, hold, disclose, handle and manage our customer's data. The privacy of our visitors and users is paramount to us and respecting your privacy is a guiding principle for our policy

HOW DO WE GET YOUR CONSENT

When you provide us with personal information to complete a purchase transaction, either on-line or offline at a store, verify your credit card, place an order, arrange for a delivery or return a purchase, provide feedback, we imply that you consent to our collecting it and using it for that specific reason only. When you communicate with us via any media or interact with us electronically through emails, we again term it as your consent to gathering, using and managing that information.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW TO WITHDRAW YOUR CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at +91-22-26732854 or mailing us at:
House Of BIO, M K Exports, Unit 1A / D Wing Crystal Plaza, New Link Road, Andheri West, Mumbai 400053, INDIA

WHEN DO WE COLLECT INFORMATION?

  1. When you purchase from us - either on-line or offline at our store, an affiliate or franchisee store
  2. When you purchase on someone's behalf as a gift delivered  or to someone other than yourself or when you purchase a gift card for another person. In such a case, we assume you have the concerned person's consent and authorisation to use and provide us his / her related information
  3. Create an account with us or sign up to any service or newsletter
  4. When you share ideas or convey information through any avenue including via social media sites or when you log in to our site through third party social media sites
  5. When you participate in sweepstakes, contests, promotions offered by us

WHAT DO WE COLLECT AND USE

Personal Information which comprises your full name, gender, age, telephone number, mobile number, billing and shipping address, pin code, email address - primarily details you provide as part of filling up the order form or feedback back or a survey / questionnaire.

Houseofbio.in does not collect any of your payment card details or bank account details at any point during the payment transaction. As part of the purchase transaction when you initiate the payment process, you are automatically diverted to the bank's payment gateway. It is there that all payment transaction details are procured by the bank on a secured page, encrypted and then securely transmitted for an authorisation decision to your card issuing authority

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system, computer type and domain server.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. 

WHERE AND HOW WILL WE USE YOUR INFORMATION

We use your personal information

  • To contact you, to send you offers, information on promotions, 
  • To improve our website to eventually provide you a better shopping experience and enhance the information to shop better
  • To complete the order process and deliver goods to you or to complete any service as requested by you

We will use automatically collected information

  • To customise some of your shopping experiences
  • To remember your usage privileges
  • To derive business intelligence how our website is used and analyse shopping patterns
  • To help diagnose problems in order to rectify them

HOW SAFE IS YOUR INFORMATION

We do not share your information with any third parties. We do not sell or share your information for any commercial purposes

We only share the information with our enabling partners like courier and delivery companies or shipping companies, franchisees, associates to complete the order process  

But some circumstances may warrant disclosure of information - e.g. investigations, court orders, orders from legal authorities, to prevent or take action against illegal activities, fraud. or potential threat to safety or security or society, persons or state.  In such circumstances we will disclose as warranted by circumstances in adherence to law

SECURITY

we use Shopify's e-commerce platform to host our website. Shopify offers a complete ecommerce solution that allows you to set up andus run your own online store in a secure environment. Stores powered by Shopify include a professionally designed storefront, PCI compliant web hosting, a PCI compliant shopping cart. You may get more information at http://www.shopify.in/pci-compliant and at http://www.shopify.in/tour/shopping-cart

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

While a lot is mentioned above, we would like to reiterate that while using any personal information, we maintain the highest levels of propriety. We are a socially and morally responsible organisation, so we will not do unto others, what we would not want done unto us.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at

House of Bio
Corporate Office:
M K Exports
Unit 1A / D Wing Crystal Plaza
New Link Road, Andheri West
Mumbai 400053, INDIA
Email at: houseofbio@gmail.com
Call at: +91-22-26732854 
This policy is updated on  1 October 2014